At maccncmachinery.com, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we’re here to help with a simple and hassle-free return process.
1. Return Policy
You have 15 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all accessories, manuals, and components included.
If these conditions are met, you can initiate a return request by contacting us directly.
2. How to Initiate a Return
To start a return, simply contact our customer support team by email or phone, explaining the reason for the return. We will provide you with instructions on how to proceed. Once we receive the returned item and inspect it, we will process your refund or exchange.
3. No Restocking Fees
Unlike many other companies, we do not charge any restocking fees. You will receive a full refund for the returned item, provided it meets our return conditions.
4. Free Return Shipping
We are pleased to offer free return shipping. If you need to return an item, we will provide a prepaid shipping label for you to send the product back to us at no additional cost.
5. Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact us immediately. We will arrange for the item to be returned at no cost to you and promptly ship you a replacement piece at no additional charge. Your satisfaction is our priority, and we aim to resolve such issues as quickly as possible.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, we will issue your refund via the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
7. Exceptions
Please note that only unused items in original packaging are eligible for return. Unfortunately, we cannot accept returns for:
- Items that have been used or damaged by the customer.
- Items not in their original packaging.
8. Customer Disputes
If you have any issues with your purchase or service, you can easily raise a dispute with us by contacting our support team. We are committed to resolving disputes in a fair and timely manner, ensuring your satisfaction with every transaction.
Contact Us
If you have any questions about our Refund and Returns Policy or need help with a return, please don’t hesitate to get in touch with us:
Maccncmachinery.com
Email: Support@maccncmachinery.com
We’re here to help and ensure you have a smooth and positive experience.